Summary
IT professional with 20+ years of experience designing, administering, and supporting cloud and hybrid infrastructure across Microsoft Azure, VMware, and on-premises environments. Skilled in identity and endpoint management (Microsoft 365, Entra ID, Intune), enterprise networking, and service delivery, with a track record of maintaining 99.9% service availability while leading IT operations for hospitality, technology, and industrial organizations. Practical, business-first approach to infrastructure resilience, security, and disaster recovery.
Experience
2021 — 2026Head of IT
Advanced Co. for Operations & Maintenance "Hoshan Group"
- Managed Microsoft Azure cloud infrastructure supporting 200+ users and maintained 99.9% service availability across cloud and hybrid environments.
- Administered Microsoft 365, Entra ID (Azure AD), and Microsoft Intune, including identity management, licensing, user access, device management, and endpoint compliance.
- Enforced endpoint compliance and device management policies using Microsoft Intune.
- Managed multiple Azure subscriptions, resource groups, virtual machines, cloud services, and Azure Storage services (Blob, File, and Disk).
- Applied Azure RBAC, NSG, and secure-access controls as part of day-to-day cloud administration.
- Implemented Azure Backup and disaster-recovery solutions and supported recovery readiness for business services.
- Managed a hybrid infrastructure comprising 4 on-premises servers and 10 cloud-based virtual machines.
- Administered routers, switches, firewalls, LAN/WAN connectivity, VPN services, and enterprise Wi-Fi environments using Aruba and Ruijie.
- Monitored infrastructure performance, performed patch management, and resolved Azure and infrastructure incidents with minimal downtime.
- Managed IT service requests and incident workflows through ServiceNow.
- Delivered and supported VSAT and Cisco-based managed-services projects.
AzureMicrosoft 365Entra IDIntuneAzure Backup & DRServiceNow
2020 — 2021Senior System Administrator
Ebttikar Technology Co. · GDC Middle East
- Designed and administered a VMware vSphere environment with 15+ virtual machines, including vCenter Server Appliance (VCSA).
- Administered a hybrid identity environment for 150+ users, integrating on-premises Active Directory with Azure AD / Microsoft Entra ID and cloud services.
- Managed user accounts, access permissions, and day-to-day identity support across on-premises and cloud environments.
- Managed core Windows Server services, including DNS, File Server, and WSUS.
- Deployed and supported Microsoft Exchange Server 2016 in a hybrid environment.
- Performed patch management through WSUS and monitored server performance and service availability.
- Managed backup operations using Veeam Backup & Replication and supported restore and recovery requirements.
- Supported Aruba enterprise Wi-Fi environments and resolved connectivity and infrastructure-related incidents.
- Supported operational continuity through routine monitoring, patching, backup verification, and infrastructure troubleshooting.
VMware vSphereActive DirectoryExchange ServerWSUSVeeam BackupAruba Wi-Fi
2018 — 2020IT Manager
Executives Hotel Olaya · Riyadh
- Administered VMware vSphere and vCenter environments supporting hotel IT operations and business applications.
- Managed Windows Server services, including Active Directory, DNS, File Server, and WSUS.
- Administered Aruba wireless infrastructure, including controllers and access points, to support reliable site connectivity.
- Performed daily backup operations using Veeam and supported recovery requirements for business systems.
- Provided technical support for Opera PMS, Micros POS, SUN, Material Control, Outlook, domain access, and connectivity issues.
- Resolved infrastructure and end-user incidents while supporting the continuity of hotel operational systems.
VMware vSphereActive DirectoryArubaVeeamOpera PMS
2016 — 2018System Administrator
Egyptian Saudi Company "Dukes"
- Installing, and configuring Windows 2012 Infrastructure that is based on HP Servers.
- Configure network devices such as routers, switches, IPCam, and AP, Administer LAN activities such as creating user IDs.
- Managing daily tasks; backups, daily servers images (Acronis SW).
- Troubleshooting and maintaining daily network users problems (Domain Logon, MS Outlook, and connectivity).
- Trouble shooting and maintaining operation applications: QuickBooks accounting application.
- Solved remotely the Apex application at 10 branches for cashier.
- Configured and backed up production system work under IIS.
Windows ServerNetworkingAcronis BackupIIS
Education
EgyptBachelor of Commerce
Two academic years · EgyptTechnical Institute of Electronics
Technical Institute of Electronics
Skills
Certifications